Returns & Exchanges
Due to the perishable nature of our products and strict alcohol safety regulations, BeatBox Beverages cannot accept returns or provide refunds for shipped orders. If your package arrived damaged or incorrect, please contact our support team within 48 hours of delivery for a replacement.
Document the Issue
Take clear photos of the damaged packaging, the product labels, and the shipping box to help us process your claim.
Contact Support
Email our customer experience team at [email protected] with your order number and the photos of the damaged items.
Review Process
Our team will review your submission within 2-3 business days to verify the damage or error and approve a replacement shipment.
Receive Replacement
Once approved, we will ship out a fresh BeatBox party pack at no additional cost to you and provide a new tracking number.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing